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Q: How much will I be charged for delivery?
A:Delivery is calculated by weight.  There may be special offers on delivery charges from time to time.  You will be able to see the cost of delivery before making payment.

Q: When will my order be delivered?
A: Orders will be despatched as soon as possible after your order is received. However, please allow up to 28 days for delivery.

Q: Can I order by telephone or post?
A: Yes, orders can be placed by telephone or post as well as through the online shop. If you would like to order by telephone, please visit the Contact page to view my contact details.

Q: Where can I find your Terms and Conditions?
A: Please click HERE to view our Terms and Conditions in full.

Q: What happens if a product I order is out of stock?
A: If a product is out of stock then the nearest substitute will be sent in it's place.

Q: Which payment methods do you accept?
A: If you order using the online shop or by telephone, you can pay using any credit or debit card. Orders placed online can also be paid for by using your PayPal account if you have one. Orders made by post can also be paid for by cheque or postal order made payable to 'Carol McMillan'.

Q: Can you gift wrap my order?
A: All products are available gift wrapped for a fee of £1 per item. Please contact me for further details. Also, if you would like to include a gift card, or details of your desired gift card, I will include it in the gift wrapping.

Q: Can you send items to delivery addresses outside the UK?
A: Items can be sent to delivery address overseas for an additional postage charge. Please contact me for more details and exact pricing.

Q: What is your cookie policy?
A: Quite simply, cookies are necessary for the proper functioning of the shop.  We do not use any third-party or tracking cookies.  Your use of the site constitutes acceptance of the cookie policy.  You have nothing to worry about regarding use of cookies on this site.  Please do not block cookies (except third-party cookies) as this will stop the site working for you.

Q. What is your privacy policy?
A. Please see our Privacy Policy page.  We will not sell or rent your personal data to anyone else and it will only be used to properly run the business and provide you with the goods and services we offer.  From time to time we may send you special offers by email.  If you object to receiving special offers by email, please contact us.

Carol McMillan Soaps

Credit Cards Accepted here